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Terms of Use

Last updated January 17, 2021


  1.  Agreement
  2.  Modification of Services; Downtime
  3.  Privacy and Security
  4.  License
  5.  Prohibited Uses
  6.  Content
  7.  Disclaimers and Limitation of Liability
  8.  Trade-marks
  9.  Links
  10.  Jurisdiction
  11.  General
  12.  Contact Us

1. Agreement

These Terms of Use (these “Terms”) are a legal agreement between BC Rent Bank (“BCRB”, “we”, “us”, or “our”) and you, an individual accessing the website located at and (the “Website”).

The Website is made available to you to enable you to apply for and be pre-assessed for assistance from a rent bank in BC (the Website and application together is the “Services”). These Terms of Use set out the terms and conditions that apply to your access and use of the Services.

The Website includes all downloadable applications, features, functionality, content or information that is made available or provided or accessible on the Website. The content on the Website may include content and data that are owned by third parties including any local rent bank that provides the Services and may have access to your information for the purposes of the Services (“Third Party Content”). All content and data made available by BCRB through the Website, including any Third Party Content, (the “BCRB Content”) is owned solely and exclusively by BCRB and/or such third parties.

By using the Services you agree that you have read and are indicating your acceptance of, and you agree to be bound by, these Terms of Use which shall govern your access to and use of the Services. If you do not agree with one or more of these Terms of Use, you may not access or use the Services and must exit the Website and refrain from using the Services. The BCRB reserves the right to modify or replace these Terms of Use at any time. Each time you use the Website, the most current version of these terms and conditions will govern your use. Accordingly, when you use the Website you should check the date of these terms and conditions (which appears at the top of these terms and conditions) and review any changes since the last version.

You agree that your use of the Services is subject to the terms of our Privacy Policy (“Privacy Policy”), which is incorporated by reference into, and forms an integral part of, these Terms of Use.

2. Modification of Services; Downtime

The BCRB reserves the right to change, eliminate or interrupt any of the Services without notice and for any reason whatsoever.  The Services may be temporarily unavailable from time to time for maintenance or other reasons. We assume no responsibility for any error, inaccuracy, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any communications between you and the BCRB through the Services as a result of or in connection with any such change, elimination of service or interruption of access to the Services.  Except to the extent prohibited by law, you agree that the BCRB has no liability of any kind or any nature whatsoever to you solely by reason of any change, modification, suspension or discontinuance of the Services.

3. Privacy and Security

In order to protect your own security, you must access and use the Website using commercially available browser software (such as a current version of Safari™ or Internet Explorer™) that provides 128-bit encryption and SSL (Secure Sockets Layer) technology. Once you have initiated a session in connection with the Website, you must not leave the computer from which you have accessed the Website unless and until you have terminated the session and logged off the Website. When you complete a session, you are responsible for clearing your browser’s cache or temporary internet files to ensure your personal information is not accessible to others.

E-mail is not secure or confidential unless properly encrypted.  The BCRB discourages the use of e-mail to send personal or financial information to us. Persons that use e-mail for those purposes do so at their own risk, and we will not be responsible or liable to you or any other person for any loss or damage suffered as a result of your use of e-mail to communicate with us, or the use of e-mail by us to communicate with you or other persons at your request.    For more information, please read our Privacy Statement.

4. License

The BCRB hereby grants you a limited, non-exclusive, personal, non-transferable, non-sub-licensable and revocable right and license to (a) access the Website for the purpose of receiving the Services in accordance with these Terms of Use and (b) access, view and print any information and documentation made available on the Website, for your personal, non-commercial and informational use only to assist you in the access and use of the Services. BCRB may terminate this license at any time for any reason whatsoever. All rights not expressly granted herein are reserved solely for the BCRB.

5. Prohibited Uses

You agree to use the Services only for purposes described in our Privacy Statement. You agree, and confirm, that your use of the Services is in full compliance with the laws of British Columbia and that you have obtained all necessary consents and approvals required or reasonably necessary.   You shall not:

  • access (or try to access) and use the Services through any automated means, including, but not limited to, scrapers, scripts, robots, or web crawlers;
  • submit false or misleading information via the Services;
  • use or attempt to use another user’s account; or
  • impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your personal information, or your affiliations with any person or entity.
  • publish, publicly perform or display, or communicate to the public or otherwise distribute to any third party any of the BCRB Content;
  • market, sell, re-sell or make commercial use of the any BCRB Content;
  • systematically collect from the Website and use any BCRB Content, including the use of any data mining, robots, scraping, or similar data gathering and extraction methods;
  • make derivative uses of the Website or the BCRB Content;
  • upload or publish any User Content containing inappropriate, defamatory or unlawful content;
  • decompile, reverse engineer, disassemble, modify, or reduce the \ Website to human perceivable form;
  • disable any features of the Website;
  • “frame” the Website or the BCRB Content or any portion thereof or otherwise cause the Website or the BCRB Content or its contents to appear to be provided by anyone except BCRB;
  • introduce into the Website or the BCRB Content any virus or other code or routine intended to disrupt or damage the Website or the BCRB Content, or alter, damage or delete any the Website or the BCRB Content, or retrieve or record information about the Website or the BCRB Content or its users;
  • merge the Website with another program or create derivative works based on the Website or the BCRB Content;
  • remove, obscure, or alter any notice of the copyright or other proprietary legends on the Website or the BCRB Content;
  • sublicense, assign, translate, rent, lease, lend, resell for profit, distribute or otherwise assign or transfer the Website or the BCRB Content or access to the Website or the BCRB Content to others;
  • use, or allow the use of, the Website or the BCRB Content in contravention of any applicable law, rules or regulations of regulatory or administrative organizations; or
  • otherwise act in a fraudulent, illegal, malicious or negligent manner when using the Website or the BCRB Content.

If you do any of the above, the BCRB may suspend or terminate your access to the Services, without written notice to you.  The BCRB reserves the right to suspend or terminate your access for any other reason, or no reason whatsoever.

6. Content

You agree that all of the terms and conditions of these Terms of Use relating to the Website apply to your access to and use of any BCRB Content including any Third Party Content. If you provide the BCRB with any comments, suggestions, recommendations, requests or any other feedback (“Feedback”), BCRB may use such feedback to improve the Website or Services or for any other purpose. Furthermore, the BCRB shall own such Feedback and BCRB and its affiliates, licensees, clients, partners, third-party providers and other authorized entitled may use, license, distribute, reproduce and commercialize the Feedback, and you hereby assign, irrevocably, exclusively and on a royalty-free basis, all such Feedback to the BCRB.

7. Disclaimers and Limitation of Liability

The Services are provide by the BCRB on an “AS IS” and “AS AVAILABLE” basis.  The BCRB may make changes or improvements to the BCRB Content and the functionality of the Website at any time, without prior notice to you.   The BCRB does not warrant that the Services or the BCRB Content will be available at any particular time or location or that the Website is free of viruses or other harmful components.  The BCRB makes no representations about the technical accuracy, reliability or functionality of the Services  or the BCRB Content, or that the BCRB Content is error-free or up to date.   The BCRB makes no representations or warranties of any kind, express or implied, including without limitation any warranty that the Website or the Services are fit for a particular purpose, or any warranty as to title or that your use of the BCRB content will not infringe on the rights of others and assumes no liability or responsibility for errors or omissions in such BCRB Content. You expressly agree that your use of the Services is at your sole risk. You, and not BCRB, assume the entire cost of all necessary servicing, repair or correction in the event of any loss or damage arising out of your use of the Services or the BCRB Content. In no event shall the BCRB, its directors, offices, employees, agents or representatives be liable for any direct, indirect, incidental, special, punitive or consequential damages of any kind, including, without limitation, those resulting from loss of use, data, income or profits, whether or not the BCRB has been advised of the possibility of damages, arising out of or in connection with access to, use or performance of the Services, failure of the Services to operate, or any content or other information provided in connection with the Services. Your acceptance of this limitation of liability is an essential term of this agreement and you acknowledge that the BCRB would not grant access to the Services without your agreement to this section. By accessing the Website, you understand that you may be waiving rights with respect to claims that are at this time unknown or unsuspected.

8. Trade-marks

All product, brand and BCRB names and logos and trade-marks displayed on the Website or used in connection with the Services are the trade-marks of the BCRB (or its suppliers, partner businesses or third party licensors including rent banks in BC). Any use of any of the marks appearing on the Website or in connection with the Services without the express written consent of the BCRB or the owner of the mark, as appropriate, is strictly prohibited.

We include links to rents banks throughout BC on the Website.  These are provided for your convenience. BCRB does not warrant or make any representations regarding the legality, accuracy or authenticity of content presented by such websites or any products or Services offered by third parties and shall have no liability for any loss or damages arising from the access or use of such websites, products or Services. You are strongly advised to check the terms of use and the privacy policies of these external websites or resources before making use of them. You acknowledge that BCRB may remove any link to an external website or to resources at any time for any reason whatsoever.

10. Jurisdiction

The Services are meant for people who live in British Columbia.  You acknowledge and agree that your use of the Website and all of the communications, transmissions and transactions associated with the Services and the provision of the Services shall be deemed to occur in the Province of British Columbia, Canada. You agree that these Terms of Use shall be exclusively governed by, construed and interpreted in accordance with the laws of the Province of British Columbia, Canada and the federal laws of Canada applicable therein and you attorn to the exclusive jurisdiction of the British Columbia courts.

11. General

You agree that the BCRB is not liable for a delay or failure in performance of the Services or the provisions of these Terms caused by reason of any occurrence of unforeseen events beyond our reasonable control, including but not limited to, acts of God, natural disasters, power failures, server failures, third party service provider failures or service interruptions, embargo, labour disputes, lockouts and strikes, riots, war, floods, insurrections, legislative changes, and governmental actions.   No delay or omission by the BCRB to exercise any right or power we have under these Terms of Use constitutes a waiver of such right or power and any waiver by the BCRB must be in writing and signed by an authorized representative of the BCRB.  You may terminate your relationship with us by notifying the BCRB via email at  We may confirm any termination notice sent by you with the local rent bank to verify its accuracy and protect your rights.  The Services provided shall continue until the day the BCRB confirms your notice. All covenants, agreements, representations and warranties made in these Terms of Use shall survive the termination of our relationship with you.  If any provision of these Terms of Use is held by a court of competent jurisdiction to be invalid or unenforceable in any respect, then the remaining provisions shall not be affected and shall be valid and enforceable to the extent permitted by law.  These Terms are personal to you, and are not assignable, transferable, or sublicensable by you except with  the BCRB’s prior written consent. The BCRB may assign, transfer, or delegate any of its rights and obligations hereunder without your consent. This electronic document, and all other electronic documents referred to or incorporated herein, will be: (a) deemed for all purposes to be a “writing” or “in writing”, and to comply with all statutory, contractual, and other legal requirements for a writing; and (b) legally enforceable as a signed agreement.

12. Contact Us

If you wish to contact us, you may do so by emailing us at or writing us at:

Vancity Community Foundation
312 Main St #409, Vancouver, BC V6A 2T2

Attention: Privacy Office

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